Returns & Exchanges

WHAT SHOULD I DO TO GIVE THE ITEM BACK?

CHANGES

All products you purchase through Midori can be exchanged within a maximum period of thirty (30) calendar days from the date of receipt of the order .

The products must be in the same condition in which they were sent, without having been used, with original packaging and labels in good condition. Original packaging is called protective boxes/covers, plastic bags, protective stickers, guarantees and explanatory brochures are considered part of the product. The client must make the exchange or return of the product(s), if it is from the region, through shipping by any transport service, the shipping of the first change is free of charge, then it will be the responsibility of the client. To do this you must report such circumstance to our email midorindumentaria@gmail.com. The shipping costs reported cover only one purchase and one exchange or return. If any further movement is necessary, the expense will be borne by the client.

RETURNS

Despite the attention we pay to our customers' orders and the quality control we carry out before all shipments, it may exceptionally happen that an item has a defect or failure .

This applies to returns through the website, there is the option to return a product and request credit or money back in case of failure . It is considered to return the value you paid when purchasing the garment, not including shipping. No refunds are made under any other circumstances .

The credit or refund by credit card will be issued once the garment is received in our warehouse and we verify that it is unused, in good condition and retaining its original packaging and labels.

IF I RETURN AN ITEM, WHEN DO I GET A REFUND?

Once your return is received, the refund will be made within a maximum of 48 hours. The amount of the returned items will be refunded to the customer's bank account. The products may be returned within a maximum period of seventy-two (72) business hours from the date of receipt of the order.

Contact us through our email midorindumentaria@gmail.com